Techno CRM (V 2.1) Online Application
When people talk about CRM, they are usually referring to a CRM system, a tool that is used for contact management, sales management, productivity, and more. The goal of a CRM system is simple: Improve business relationships.
Why is CRM important?
CRM enables a business to deepen its relationships with customers, service users, colleagues, partners and suppliers. Forging good relationships and keeping track of prospects and customers is crucial for customer acquisition and retention, which is at the heart of a CRM’s function. You can see everything in one place — a simple dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more.